- Lead, mentor, and develop a team of 6 account managers, ensuring the team consistently delivers high-quality client service
- Oversee the day-to-day operations of the account management function, ensuring client needs are met and expectations exceeded
- Build and maintain strong relationships with senior stakeholders within key accounts, ensuring long-term partnerships
- Develop and implement strategies for account growth, identifying opportunities for upselling and cross-selling services
- Collaborate with cross-functional teams, including sales, delivery, and marketing to align client goals with company capabilities
- Monitor and report on account performance, client satisfaction, and other KPIs, providing strategic insights to leadership
- Ensure client retention through regular engagement, identifying and mitigating risks before they impact the partnership
- Drive continuous improvement initiatives within the account management team to optimize processes and client outcomes
- Stay up to date with industry trends and market developments to anticipate client needs and adapt services accordingly
- 8+ years of experience in account management, client services, or customer success, with at least 3 years in a leadership role
- Proven ability to lead and inspire a high-performing team
- Strong relationship-building and communication skills, with a track record of managing key accounts
- Demonstrated success in growing client relationships and driving revenue through upselling and cross-selling
- Ability to work effectively in a fast-paced environment and manage multiple priorities
- Experience in the software development or IT consulting industry is highly desirable
- Strong analytical skills with the ability to leverage data to drive decisions
- Bachelor's degree in business, marketing, or a related field; an advanced degree is a plus
Join our award-winning global company and help the world’s most exciting businesses scale faster.
At Vention, we partner with VC-backed startups and scaling tech companies to build high-performing, agile engineering teams. With over 20 years of continuous growth and hubs across New York, London, and Europe, we deliver product development expertise across Web, Mobile, AI/ML, Big Data, QA, and DevOps.
Recognized by Newsweek as one of the Great Places to Work, Vention is home to a friendly, collaborative culture, driven by a shared passion for innovation and excellence. Our clients include startups from Y Combinator, Techstars, and Fortune 500 companies, as well as high-growth tech companies. We help them go further, faster — with expert talent and sharp execution.
At Vention, we believe that continuous growth, wellbeing, and balance lead to great work. That’s why we offer:
-
Hybrid work model — with a modern, pet-friendly office in Midtown Manhattan
-
100% employer-covered medical, dental, and vision insurance (including family plans)
-
401(k) with up to 4% company match
-
Strong vacation policy — including 2 weeks PTO in the first year, increasing with tenure
-
9 company holidays + 2 floating holidays + 1 week winter break
-
2 volunteer days annually
-
Employee Assistance Program (EAP) and FSA/HSA options
-
Peloton membership for physical wellness
-
Ongoing team building, learning opportunities, and career development initiatives
Base Salary: $175,000. On Target Earnings: $350,000 - $400,000 (base + bonuses)