Head of Account Management
575 Lexington Ave., 14th Floor, NY 10022. New York, United States
Apply
Key Responsibilities
- Lead, mentor, and develop a team of 6 account managers, ensuring the team consistently delivers high-quality client service
- Oversee the day-to-day operations of the account management function, ensuring client needs are met and expectations exceeded
- Build and maintain strong relationships with senior stakeholders within key accounts, ensuring long-term partnerships
- Develop and implement strategies for account growth, identifying opportunities for upselling and cross-selling services
- Collaborate with cross-functional teams, including sales, delivery, and marketing to align client goals with company capabilities
- Monitor and report on account performance, client satisfaction, and other KPIs, providing strategic insights to leadership
- Ensure client retention through regular engagement, identifying and mitigating risks before they impact the partnership
- Drive continuous improvement initiatives within the account management team to optimize processes and client outcomes
- Stay up to date with industry trends and market developments to anticipate client needs and adapt services accordingly
Qualifications
- 8+ years of experience in account management, client services, or customer success, with at least 3 years in a leadership role
- Proven ability to lead and inspire a high-performing team
- Strong relationship-building and communication skills, with a track record of managing key accounts
- Demonstrated success in growing client relationships and driving revenue through upselling and cross-selling
- Ability to work effectively in a fast-paced environment and manage multiple priorities
- Experience in the software development or IT consulting industry is highly desirable
- Strong analytical skills with the ability to leverage data to drive decisions
- Bachelor's degree in business, marketing, or a related field; an advanced degree is a plus
About us
At Vention, we assemble senior-level, dedicated teams of developers to help fast-growing startups and innovative enterprises drive impact and achieve their goals. We’ve delivered solutions across multiple domains, including fintech, proptech, adtech, healthtech, e-commerce, and more.
Benefits:
Our culture is rooted in the belief that ongoing growth benefits employees and the company alike. Because of that, we offer:
- Personalized career development: An individualized approach to career development, tailoring growth plans to every role
- Cross-departmental collaboration: Work with diverse teams for a holistic understanding of the tech industry
- Access to corporate soft skills development & training: Attend engaging webinars and courses to nurture your skills
And that's not all! We also offer:
- 100% health insurance (including family plans), dental and vision coverage, and FSA/HSA options
- 401(k) with up to 4% company match
- 9 company holidays + 2 floating holidays
- 2 weeks vacation in the first year; accrual rates increase over time
- 1 week winter break
- 2 volunteer days
- Employee assistance program
- Insperity marketplace
- Peloton membership
Base Salary: $175,000. On Target Earnings: $350,000 - $400,000 (base + bonuses)
Engineer your success!
Apply for Head of Account Management: