We’re looking for a Head of Client Partnerships to shape our US client growth model and lead an initial team of 6+ Client Partners. 

At Vention, Client Partners are responsible for both the relationship and the growth of the account. They understand the client’s priorities, identify where AI-enabled delivery can improve business results, and build the account around that value. 

This is a player-coach role. You will set the standards for how we manage the portfolio, develop Client Partners, measure account health, and stay directly involved with key clients. As Vention grows toward $250M+ in annual revenue, the function will be central to how we turn strong delivery into durable US growth. 

Vention helps companies build new products and improve how existing software is developed through AI-enabled delivery and Agentic Engineering. 

For established products, we identify where AI can reduce development time, improve quality, or lower cost, and focus on the areas with the greatest business impact. For new products, we help clients put the right AI-enabled delivery approach in place from the start. 

We have gone through the same transformation internally, developing the practices and frameworks behind Spec-Driven Development and Agentic Engineering to apply them in client work. 

Many of our client relationships span years, growing from an initial engagement into broader partnerships across platforms, teams, and delivery transformation. Clients also return to Vention with new areas of their business to develop. 

This is backed by more than 20 years of software engineering experience, 250+ active clients today, and successful partnerships with companies including IBM, PayPal, PwC, Brex, Postman, and ClassPass. 

• Hire, lead, and develop an initial team of 6+ Client Partners across the US
• Set the Client Partnerships operating model across portfolio segmentation, account ownership, planning standards, and performance expectations
• Own a portfolio of strategic clients: build relationships with founders, CTOs, and executive teams, and use delivery outcomes and technical proof to grow initial engagements into strategic partnerships
• Run account planning through QBRs, health indicators, and expansion plans, combining delivery context, CRM history, and client signals to identify retention risks and expansion opportunities earlier
• Manage portfolio performance across NRR, contribution margin, growth, and retention, while keeping client value at the center of commercial decisions
• Provide executive reporting on portfolio performance and account health
• Bring Sales, Delivery, and technical leaders into client conversations at the right stage, with clear ownership across the relationship
• Use portfolio insight and client feedback to influence Vention’s services and market approach

• 8+ years of experience in account management, client success, software consulting, or another client leadership role, including at least 3 years leading a Client Partnerships or strategic account function
• Experience managing a portfolio of at least $40M in recurring revenue or 400+ billable FTEs
• A strong record of growing complex accounts and improving their commercial performance
• Deep experience with account strategy, stakeholder mapping, executive relationships, and value delivery
• The ability to identify commercial opportunities inside delivery challenges and broader client priorities
• The confidence to take ownership, make decisions without a fully defined playbook, and stand your ground with clients while building the right structure as you go
• A background in software engineering services, technology consulting, or complex technical delivery, with credibility across both executive and technical audiences
• Experience using NRR, contribution margin, churn, account health, and market data to make portfolio decisions
• A strong record of hiring, coaching, and developing senior client-facing professionals
• A builder mindset: you can turn portfolio insight into repeatable account-growth practices while staying close to clients
• Experience in VC-backed startup ecosystems is a plus

• An established portfolio with room to grow. You will start with long-term client relationships that can develop into broader, more strategic partnerships
• Proof that accounts can expand. Our DealCloud team grew from 6 to 126 professionals and supported the company through its acquisition by Intapp
• Technical depth in the room. Vention’s CTOs, Solution Architects, Delivery leaders, and AI experts join client conversations when deeper technical context is needed
• A new source of account growth. AI-enabled delivery gives Client Partners a way to open more substantive conversations with existing clients and expand Vention’s role beyond the original scope
• Commercial intelligence built around account context. We are developing workflows that connect CRM history, delivery knowledge, account health, client signals, and commercial feedback to improve visibility into retention risk and expansion potential

Alongside the scope, autonomy, and influence that come with the role, you’ll also have: 

• Hybrid work with two days per week in our New York office
• 100% employer-covered medical insurance, including dependents
• Dental and vision coverage available for employees and dependents
• 401(k) with a 4% company match
• Leadership coaching and a professional development budget
• Two weeks of PTO in the first year, increasing with tenure
• Winter break and two volunteer days
• Access to employee discounts through the Insperity Marketplace
• A pet-friendly New York office and regular team events