• Ensuring client needs are met and trust is established and grown
• Demonstrated experience in growing a portfolio through upselling and cross-selling including identifying opportunities
• Developing account specific strategies and growth plans integrating data and market insights and identifying strategic expansions
• Proactive management of potential account risk and formulation and execution of mitigation strategies
• Creating and executing structured client engagement plans or Quarterly /Annual Reviews to further drive client satisfaction
• Collaborate with cross-functional teams, including sales, delivery, and marketing to align client goals with company capabilities
• Monitor and report on account performance, client satisfaction, and other KPIs, providing strategic insights to leadership
• Ensure client retention through regular engagement, identifying and mitigating risks before they impact the partnership
• Drive continuous improvement initiatives within the account management team to optimize processes and client outcomes
• Stay up to date with industry trends and market developments to anticipate client needs and adapt services accordingly

• Experience managing a portfolio of over $20m-$30m across 20-30 accounts
• 5+ years of experience in account management, client services, or customer success at IT Service and Custom Software Development companies 
• Proven experience in developing and maintaining strong relationships with senior stakeholders within key accounts, ensuring long-term partnerships and cross threading accounts
• Experience in setting a high bar in service and experience for clients
• Strong relationship-building and communication skills, with a track record of managing key accounts
• Demonstrated success in growing client relationships and driving revenue through upselling and cross-selling
• Ability to work effectively in a fast-paced environment and manage multiple priorities
• Experience in the software development or IT consulting industry is highly desirable
• Strong negotiation and interpersonal skills
• Strong analytical skills with the ability to leverage data to drive decisions
• Full understanding and knowledge of Software development processes and lifecycles

Nice to have:

• Bachelor's degree in business, marketing, or a related field; an advanced degree is a plus
• Technical experience in building or managing software development
• Experience in Verticalization of certain industries

Base Salary: $85,000 - $95,000. On Target Earnings: $160,000 - $245,000 (base + bonuses)

Join our award-winning global company and help the world’s most exciting businesses scale faster. 

At Vention, we partner with VC-backed startups and scaling tech companies to build high-performing, agile engineering teams. With over 20 years of continuous growth and hubs across New York, London, and Europe, we deliver product development expertise across Web, Mobile, AI/ML, Big Data, QA, and DevOps. 

Recognized by Newsweek as one of the Great Places to Work, Vention is home to a friendly, collaborative culture, driven by a shared passion for innovation and excellence. Our clients include startups from Y Combinator, Techstars, and Fortune 500 companies, as well as high-growth tech companies. We help them go further, faster — with expert talent and sharp execution.