- Ensuring client needs are met and trust is established and grown
- Demonstrated experience in growing a portfolio through upselling and cross-selling including identifying opportunities
- Developing account specific strategies and growth plans integrating data and market insights and identifying strategic expansions
- Proactive management of potential account risk and formulation and execution of mitigation strategies
- Creating and executing structured client engagement plans or Quarterly /Annual Reviews to further drive client satisfaction
- Collaborate with cross-functional teams, including sales, delivery, and marketing to align client goals with company capabilities
- Monitor and report on account performance, client satisfaction, and other KPIs, providing strategic insights to leadership
- Ensure client retention through regular engagement, identifying and mitigating risks before they impact the partnership
- Drive continuous improvement initiatives within the account management team to optimize processes and client outcomes
- Stay up to date with industry trends and market developments to anticipate client needs and adapt services accordingly
- Experience managing a portfolio of over $20m-$30m across 20-30 accounts
- 5+ years of experience in account management, client services, or customer success at IT Service and Custom Software Development companies
- Proven experience in developing and maintaining strong relationships with senior stakeholders within key accounts, ensuring long-term partnerships and cross threading accounts
- Experience in setting a high bar in service and experience for clients
- Strong relationship-building and communication skills, with a track record of managing key accounts
- Demonstrated success in growing client relationships and driving revenue through upselling and cross-selling
- Ability to work effectively in a fast-paced environment and manage multiple priorities
- Experience in the software development or IT consulting industry is highly desirable
- Strong negotiation and interpersonal skills
- Strong analytical skills with the ability to leverage data to drive decisions
- Full understanding and knowledge of Software development processes and lifecycles
Nice to have:
- Bachelor's degree in business, marketing, or a related field; an advanced degree is a plus
- Technical experience in building or managing software development
- Experience in Verticalization of certain industries
Join our award-winning global company and help the world’s most exciting businesses scale faster.
At Vention, we partner with VC-backed startups and scaling tech companies to build high-performing, agile engineering teams. With over 20 years of continuous growth and hubs across New York, London, and Europe, we deliver product development expertise across Web, Mobile, AI/ML, Big Data, QA, and DevOps.
Recognized by Newsweek as one of the Great Places to Work, Vention is home to a friendly, collaborative culture, driven by a shared passion for innovation and excellence. Our clients include startups from Y Combinator, Techstars, and Fortune 500 companies, as well as high-growth tech companies. We help them go further, faster — with expert talent and sharp execution.
At Vention, we believe that continuous growth, wellbeing, and balance lead to great work. That’s why we offer:
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Hybrid work model — with a modern, pet-friendly office in Midtown Manhattan
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100% employer-covered medical, dental, and vision insurance (including family plans)
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401(k) with up to 4% company match
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Strong vacation policy — including 2 weeks PTO in the first year, increasing with tenure
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9 company holidays + 2 floating holidays + 1 week winter break
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2 volunteer days annually
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Employee Assistance Program (EAP) and FSA/HSA options
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Peloton membership for physical wellness
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Ongoing team building, learning opportunities, and career development initiatives
Base Salary: $85,000 - $95,000. On Target Earnings: $160,000 - $245,000 (base + bonuses)