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Key Account Manager
575 Lexington Ave., 14th Floor, NY 10022. New York, United States
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Interested?Contact our recruiter Karalina for more details
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Key Responsibilities
  • Ensuring client needs are met and trust is established and grown
  • Demonstrated experience in growing a portfolio through upselling and cross-selling including identifying opportunities
  • Developing account specific strategies and growth plans integrating data and market insights and identifying strategic expansions
  • Proactive management of potential account risk and formulation and execution of mitigation strategies
  • Creating and executing structured client engagement plans or Quarterly /Annual Reviews to further drive client satisfaction
  • Collaborate with cross-functional teams, including sales, delivery, and marketing to align client goals with company capabilities
  • Monitor and report on account performance, client satisfaction, and other KPIs, providing strategic insights to leadership
  • Ensure client retention through regular engagement, identifying and mitigating risks before they impact the partnership
  • Drive continuous improvement initiatives within the account management team to optimize processes and client outcomes
  • Stay up to date with industry trends and market developments to anticipate client needs and adapt services accordingly
Qualifications
  • Experience managing a portfolio of over $20m-$30m across 20-30 accounts
  • 5+ years of experience in account management, client services, or customer success at IT Service and Custom Software Development companies 
  • Proven experience in developing and maintaining strong relationships with senior stakeholders within key accounts, ensuring long-term partnerships and cross threading accounts
  • Experience in setting a high bar in service and experience for clients
  • Strong relationship-building and communication skills, with a track record of managing key accounts
  • Demonstrated success in growing client relationships and driving revenue through upselling and cross-selling
  • Ability to work effectively in a fast-paced environment and manage multiple priorities
  • Experience in the software development or IT consulting industry is highly desirable
  • Strong negotiation and interpersonal skills
  • Strong analytical skills with the ability to leverage data to drive decisions
  • Full understanding and knowledge of Software development processes and lifecycles

Nice to have:

  • Bachelor's degree in business, marketing, or a related field; an advanced degree is a plus
  • Technical experience in building or managing software development
  • Experience in Verticalization of certain industries
About us

Join our award-winning global company and help the world’s most exciting businesses scale faster. 

At Vention, we partner with VC-backed startups and scaling tech companies to build high-performing, agile engineering teams. With over 20 years of continuous growth and hubs across New York, London, and Europe, we deliver product development expertise across Web, Mobile, AI/ML, Big Data, QA, and DevOps. 

Recognized by Newsweek as one of the Great Places to Work, Vention is home to a friendly, collaborative culture, driven by a shared passion for innovation and excellence. Our clients include startups from Y Combinator, Techstars, and Fortune 500 companies, as well as high-growth tech companies. We help them go further, faster — with expert talent and sharp execution.

Benefits:

At Vention, we believe that continuous growth, wellbeing, and balance lead to great work. That’s why we offer: 

  • Hybrid work model — with a modern, pet-friendly office in Midtown Manhattan 

  • 100% employer-covered medical, dental, and vision insurance (including family plans) 

  • 401(k) with up to 4% company match 

  • Strong vacation policy — including 2 weeks PTO in the first year, increasing with tenure 

  • 9 company holidays + 2 floating holidays + 1 week winter break 

  • 2 volunteer days annually 

  • Employee Assistance Program (EAP) and FSA/HSA options 

  • Peloton membership for physical wellness 

  • Ongoing team building, learning opportunities, and career development initiatives 

Base Salary: $85,000 - $95,000. On Target Earnings: $160,000 - $245,000 (base + bonuses)

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Please note: Vention will process your personal data to conduct the recruitment process per Applicant Information Clause. Please take a moment to read it and check the boxes before submitting your application.
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