Key Account Manager
650 California St., CA 94108. San Francisco, United States
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Key Responsibilities
- Ensuring client needs are met and trust is established and grown
- Demonstrated experience in growing a portfolio through upselling and cross-selling including identifying opportunities
- Developing account specific strategies and growth plans integrating data and market insights and identifying strategic expansions
- Proactive management of potential account risk and formulation and execution of mitigation strategies
- Creating and executing structured client engagement plans or Quarterly /Annual Reviews to further drive client satisfaction
- Collaborate with cross-functional teams, including sales, delivery, and marketing to align client goals with company capabilities
- Monitor and report on account performance, client satisfaction, and other KPIs, providing strategic insights to leadership
- Ensure client retention through regular engagement, identifying and mitigating risks before they impact the partnership
- Drive continuous improvement initiatives within the account management team to optimize processes and client outcomes
- Stay up to date with industry trends and market developments to anticipate client needs and adapt services accordingly
Qualifications
- Experience managing a portfolio of over $20m-$30m across 20-30 accounts
- 5+ years of experience in account management, client services, or customer success at IT Service and Custom Software Development companies
- Proven experience in developing and maintaining strong relationships with senior stakeholders within key accounts, ensuring long-term partnerships and cross threading accounts
- Experience in setting a high bar in service and experience for clients
- Strong relationship-building and communication skills, with a track record of managing key accounts
- Demonstrated success in growing client relationships and driving revenue through upselling and cross-selling
- Ability to work effectively in a fast-paced environment and manage multiple priorities
- Experience in the software development or IT consulting industry is highly desirable
- Strong negotiation and interpersonal skills
- Strong analytical skills with the ability to leverage data to drive decisions
- Full understanding and knowledge of Software development processes and lifecycles
Nice to have:
- Bachelor's degree in business, marketing, or a related field; an advanced degree is a plus
- Technical experience in building or managing software development
- Experience in Verticalization of certain industries
About us
At Vention, we assemble senior-level, dedicated teams of developers to help fast-growing startups and innovative enterprises drive impact and achieve their goals. We’ve delivered solutions across multiple domains, including fintech, proptech, adtech, healthtech, e-commerce, and more.
Benefits:
Our culture is rooted in the belief that ongoing growth benefits employees and the company alike. Because of that, we offer:
- Personalized career development: An individualized approach to career development, tailoring growth plans to every role
- Cross-departmental collaboration: Work with diverse teams for a holistic understanding of the tech industry
- Access to corporate soft skills development & training: Attend engaging webinars and courses to nurture your skills
And that's not all! We also offer:
- 100% health insurance (including family plans), dental and vision coverage, and FSA/HSA options
- 401(k) with up to 4% company match
- 9 company holidays + 2 floating holidays
- 2 weeks vacation in the first year; accrual rates increase over time
- 1 week winter break
- 2 volunteer days
- Employee assistance program
- Insperity marketplace
- Peloton membership
Base Salary: $85,000 - $95,000. On Target Earnings: $160,000 - $245,000 (base + bonuses)
Engineer your success!
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