Vention is a global engineering partner to tech leaders and fast-growing startups, combining 20+ years of product development expertise with an AI-first approach and a reputation for reliable delivery. 

• Oversee end-to-end client support operations, ensuring timely issue resolution and transparent stakeholder communication
• Lead daily incident review calls, monitor open issues, and coordinate between Production Support and Development teams
• Drive automation initiatives for incident reporting, dashboards, and communication workflows (e.g., in Teams)
• Plan and coordinate core and client environment deployments, ensuring deployment readiness and stakeholder alignment
• Prepare and validate Release Plans, Release Notes, and sign-off documentation
• Lead Go/No-Go meetings, manage approvals, and publish deployment communications
• Facilitate program and project management activities — status tracking, executive reporting, and resource management
• Support Delivery and Operations Leads with reporting (FPR/QBR decks) and progress updates
• Oversee software procurement and license renewals, budget forecasting, and tracking actuals
• Manage cross-team interdependencies, optimize resource utilization, and ensure timely delivery
• Act as a bridge between engineering, L4 support, and product/business stakeholders, driving collaboration and accountability
• Foster team engagement and recognition, promoting effective communication and operational excellence

• 7–10 years of experience in IT program management, project delivery, or support operations
• Proven ability to manage complex, multi-team programs in enterprise environments
• Strong experience with release planning, deployment coordination, and change management
• Hands-on experience with Azure DevOps (ADO) or Jira for planning and tracking
• Proficiency in project financial management, including budget forecasting and tracking
• Excellent communication, stakeholder management, and presentation skills
• Strong understanding of Agile and traditional delivery methodologies
• Experience in incident management, release governance, and resource planning
• Bachelor’s degree in Business, Engineering, IT, or related field (preferred, not mandatory)
• PMP or similar certification is a plus, but not required

• EDU corporate community (300+ members): tech communities, interest clubs, events, a small R&D lab, a knowledge base, and a dedicated AI track
• Licenses for AI tools: GitHub Copilot, Cursor, and others
• Expanded medical support for employees in Almaty
• 19 paid vacation days per year, increasing to 21 after two years with the company
• Access to 700+ gyms through 1Fit membership
• Support for significant life events
• Discounts at various stores, restaurants, and cafés via our corporate discount program
• Referral bonuses for bringing in new talent