Vention is a global engineering partner to tech leaders and fast-growing startups, combining 20+ years of product development expertise with an AI-first approach and a reputation for reliable delivery. 

• Provide timely and professional support to customers via the company's support channels
• Investigate and resolve customer questions and issues, collaborating with internal teams when needed
• Take ownership of support tickets from initial request through to successful resolution
• Prioritise and manage multiple customer requests while maintaining a high level of service
• Create, review, and improve customer-facing documentation and help content
• Coordinate with colleagues across different teams to ensure the best possible customer experience
• Support customers across different time zones and communicate updates clearly throughout the resolution process
• Continuously identify opportunities to improve support processes and the overall customer experience

• At least 1 year of experience in a customer service or support role
• A clear and structured approach to problem solving with the ability to resolve customer queries via cross team collaboration
• Great organization and are focused on delivering a good customer experience
• Excellent written and verbal communication skills
• Ownership mindset, seeing a ticket through to resolution
• Good organisational skills and the ability to manage and prioritise your workload
• English proficiency at C1 level or higher with experience communicating with international clients

• EDU corporate community (300+ members): tech communities, interest clubs, events, a small R&D lab, a knowledge base, and a dedicated AI track
• Licenses for AI tools: GitHub Copilot, Cursor, and others
• Private medical care with LuxMed
• Kafeteria MyBenefit credits for stores, restaurants, and cafés
• Access to a Multisport membership to stay active
• Glasses reimbursement program
• Referral bonuses for bringing in new talent